Services

Transformation Comes from Process, People & Technology

Being your technology partner means putting ourselves in your shoes—what kind of capabilities and results would we want from a tracking software solution? What kind of service would we expect? What would we need to help us sleep at night?

A Barcoding solution is never just a piece of software: This is the heart of Barcoding’s Process, People, Technology (PPT) philosophy.

Our IntelliTrack solution is designed to help customers achieve organizational excellence, but technology alone cannot create transformation.

That’s why we adhere to a proven and consistent methodology. It starts with identifying your needs and resource requirements, building the solution to precisely aligns with those needs, and adhering to a continuous improvement plan.

 

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OUR METHOD ENSURES THAT THE INTELLITRACK SOLUTION WE DELIVER:

  • Is right-sized for your business—everything you need, nothing you don’t
  • Addresses all levels of workflow complexity
  • Allows you to move faster...so that you start getting benefits from the solution sooner
  • Helps you scale at your pace
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We Get You Up & Running...and Make Sure You Stay That Way

GoLive Services™ for IntelliTrack

As part of our engagement, Barcoding will execute a series of GoLive Services for you to help you get up and running efficiently and effectively on your IntelliTrack platform.

IntelliTrack’s GoLive Services typically include:

  • Platform configuration and setup
  • Loading of data
  • Up to 4 hours of web-based instructor training for administrators and end-users
  • Access to online training resources
  • Additionally, professional services can be procured to assist you with integration, additional training, or other needs

Barcoding GoLive Services™ for Your IT Assets

In addition, Barcoding is an expert in providing a full suite of GoLive Services for customers who need help with a hardware deployment in addition to their IntelliTrack launch.

These services may include things like:

  • Hardware selection and inspection
  • Configuration requirements including application, connectivity (wireless, cellular)
  • Enterprise Mobility Management (EMM) set-up and device configuration
  • Applying customer-specific requirements (asset tags, shipping instructions…)
  • Staging/kitting/configuration
  • Unit and end-user testing
  • Ship and track devices
  • Labels and supplies
  • ...and many others

StayLive Services™ for IntelliTrack

Once the platform is ready to go with the help of GoLive Services™, we can ensure that your users continue to function at their best with StayLive Services™, a set of Run services designed to help you maximize your investment in IntelliTrack. 

The StayLive Services™ for IntelliTrack will focus on user experience:

  • IntelliTrack software support: telephone and email support during normal business hours. Extended support is available for purchase
  • Adding new mobile devices to IntelliTrack IT Asset track (as procured and configured via Barcoding GoLive Services above)
  • Loading, updating, and managing service contracts, including updating extensions, contract merges, and similar actions

Barcoding StayLive Services™ for Your IT Assets

In addition, Barcoding is an expert in providing StayLive Services for your hardware platform itself. These managed mobility services would pair well with an IntelliTrack rollout that involves mobile hardware assets.

These services could include things like:

  • Service contract management
  • RMA management
  • Spare pool management, with inventory management
  • Repair services
  • Service desk (standard or 24X7)
  • Enterprise mobility management (EMM) and mobile device management (MDM) support
  • Consulting and training
  • Reporting and analytics
  • Barcoding Business Reviews (BBR)
  • Hardware sustainability: including buyback, lifecycle planning, rentals
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