- Platform Overview
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Yes. IntelliTrack is a hosted cloud subscription-based service.
All modern web browsers are supported including Chrome, Internet Explorer and Firefox.
IntelliTrack IT Asset Service has built in integrations with Zebra, Honeywell, and Versatile Mobile Systems RMA platforms, Honeywell Operational Intelligence, and SOTI MobiControl to provide an array of information powering actionable insights into your mobile device pool.
IntelliTrack provides open APIs (RESTful web services) that allow your developers to access your data and build integrations to other systems and applications in your environment. Barcoding can also provide professional services to assist with your integrations, contact your Account Manager for more information.
Upon purchase of the IntelliTrack solution, a Barcoding implementation engineer will set up your starting environment, assist you in importing any required data, train you on the system and ensure that you are positioned to successfully and effectively start using the solution.
Barcoding maintains a disaster recovery program addressing disaster recovery and business continuity management. As part of this program, our disaster recovery plans are subject to periodic testing. Contact your Account Manager for more information about our business continuity and redundancy policies.
Your data is securely hosted by Microsoft Azure Services. Data is encrypted at rest and during transport across and between networks. Barcoding and IntelliTrack are Cyber Verify and SOC 2 Type 1 certified.
Upon termination or expiration of the agreement with Barcoding, customer data is returned and wiped from the system according to Barcoding’s documented data management procedures. Please contact your account manager for more information.
Yes, IntelliTrack supports Role Based Access Control (RBAC). RBAC makes it simple to create, manage and enforce user assignments. A set of permissions are assigned to a role based on the level of access a user type requires, and those roles are then assigned to users. Therefore, different people in your organization can have different privileges and access levels based on job function. This allows you to restrict system access to authorized users as well as control access to services and data.
User passwords must be at least 6 characters long and contain an uppercase and a lowercase letter, a number and a non-alphanumeric character.
The MSP Verify™ certification by MSPAlliance® is the most trusted, independently audited program for Managed IT Service and Security Providers globally. Cyber Verify is achieved by less than 5% of MSPs globally.
As a MSP Verify and Cyber Verify certified MSP, Barcoding's customers and partners know they’re working with an organization that values transparency and operational excellence in everything we do for their business.
SOC 2 Type 1 is an independent auditing standard that evaluates the design and implementation of security controls within a service organization's operations and systems at a specific point in time, based on the Trust Services Criteria for the Security, Availability, and Confidentiality Principles.
Support requests can be made by email anytime or phone Monday-Friday 8:00 AM–5:00 PM EST. Contact details are found here.
The service level target availability is 99.90% for each calendar month.
Scheduled maintenance windows are biweekly Thursday nights from midnight to 4 AM (EST).